Contact us

A real person reads every message, usually the same working day.

Email loominouscontact@gmail.com — Monday to Friday. If you are writing about an order, include your order number and we can answer in one reply.

What we can help with fastest

• Where your order is, and re-sending tracking
• Changing a delivery address before the parcel moves
• Refunds under the 30-Day Promise
• Mounting questions: which wall, which height, which plugs

We ship to the United Kingdom, the United States, Canada, Australia and New Zealand, and every order is tracked. For delivery times see our Shipping policy; for refunds see The 30-Day Promise.

We do not run a phone line — everything is by email, so there is a written record on both sides.