Contact us

A real person reads every message, usually the same working day.

Email loominouscontact@gmail.com, Monday to Friday. Writing about an order? Add your order number and we can answer in one reply.

What we can help with fastest

• Where your order is, and re-sending tracking
• Changing a delivery address before the parcel ships
• Refunds under the 90-Day Guarantee
• Fitting the collar, the breakaway notches and anything else about your Chicken Cat collars

We ship free, with tracking, to the United States, Canada, Australia, New Zealand, the United Kingdom and Europe: Germany, Austria, the Netherlands, Belgium, Luxembourg, France, Spain, Italy, Portugal, Finland, Ireland, Greece, Denmark, Norway, Sweden, Switzerland and Poland. For delivery see Shipping; for refunds see The 90-Day Guarantee.

There's no phone line: everything is by email, so there's a written record on both sides.